Booking confirmation
Sent straight after a customer books online.
Subject: Booking confirmed: Petrol Logbook Service
The emails your customers get through a normal booking. From the moment they book to the review ask after the job.
Sent straight after a customer books online.
Subject: Booking confirmed: Petrol Logbook Service
Sent the day before the job.
Subject: See you tomorrow: Petrol Logbook Service
Sent when a booking time is changed.
Subject: Your new booking time: Petrol Logbook Service
Sent when a booking is cancelled.
Subject: Your Petrol Logbook Service booking is cancelled
Sent after the job is done, asking for a Google review.
Subject: How did we go, Mick?
Sent 6 months after a logbook service.
Subject: Time for your next logbook service
Sent 6 months after a pre-purchase inspection.
Subject: How's the car going, Mick?
The emails that go with invoices, estimates, receipts and signed documents.
Sent when you send a customer an invoice.
Subject: Your invoice from Franco's Mobile Mechanic
Sent as a nudge when an invoice is still unpaid.
Subject: A quick reminder about your invoice
Sent when a customer's card payment fails.
Subject: That payment didn't go through
Sent when an automatic card payment fails.
Subject: Your automatic payment didn't go through
Sent before an automatic card payment is taken.
Subject: A payment is coming up
Sent when an invoice is on a payment plan.
Subject: Your payment plan details
Sent when you send a customer an estimate.
Subject: Your estimate from Franco's Mobile Mechanic
Sent when you send a document to sign, like a PPI report.
Subject: A document for you to review and sign
Sent when a customer signs a document.
Subject: Your document is signed
Sent after a payment, as the receipt.
Subject: Your receipt from Franco's Mobile Mechanic
These land in your inbox, not the customer's. Quick and scannable so you can act fast.
You get this when a new booking comes in.
Subject: New booking: Mick Thompson, Petrol Logbook Service
You get this the day before each job.
Subject: Tomorrow: Petrol Logbook Service for Mick Thompson
You get this when someone cancels a booking.
Subject: Cancelled: Petrol Logbook Service, Mick Thompson
You get this when someone moves their booking.
Subject: Rescheduled: Petrol Logbook Service, Mick Thompson
You get this when someone asks for a quick quote on the website.
Subject: Quick quote request from Mick Thompson
That's the lot. Nothing goes live until you've had a look.
Reply with any changes, or a thumbs up if you're happy.
Alex, Light Leads